We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product has already shipped out.
If you are not completely satisfied with an item you have purchased from our site, return or exchange it within 30 days after receiving the product, less any shipping fees incurred by the seller or purchaser. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.
If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or are not correct, the consumer is not required to bear the shipping fee. No restocking fee to be charged to the consumers for the return of a product.
We do not require a "return authorization” but you may wish to contact us prior to returning the merchandise if you have any questions about a return or exchange.
Note the following:
- All returns and exchanges must be new and unused, in the original packaging and contain all original parts and accessories and with proof of receipt (include the original invoice and package tracking number)
- Shipping for returned merchandise must be prepaid by the customer.
- It generally takes 5 to 7 business days to process the returns and exchanges if the item is received.
- We are not responsible for lost or damaged packages that are sent to us for return or exchange. Therefore we recommend you purchase insurance from your carrier.
- We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practices.
- Once used, items cannot be returned and if defective or damaged must be returned for warranty repair or replacement.
If a return is requested you will receive an email confirmation that the return has been processed. we will start the return process within two business days once we have received the information and we will refund you within one business day once we receive your return tracking number.
If you need to exchange an item, you will receive an email confirmation that the new item(s) have been shipped to you.
If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at email@example.com
To be able to better assist you, when shipping your return product please include a note in the box with the following information:
- First and Last Name
- Order Number
- Reason for Return
- Return Address
Please contact our Customer service at email to get the return address.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
TruWildLife reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.